The Consultant's Toolkit : High-impact Questionnaires, Activities, and How-to Guides for Diagnosing and Solving Client Problems Silberman, Melvin L.zebkMcGraw-Hill,2001General Works and Reference HD69.C6C6488 2001eb9780071394982'http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=65941eb3817